Welcome to our Support Center
Protect your insulin now with your VIVI Cap1. VIVI Cap will protect your insulin 24/7/365 days a year for years on end. No Batteries or Charge required. Simply replace your insulin pen cap with your VIVI Cap 1 - CLICK-N-GO™.
Frequently asked questions
VIVI Cap does not require any maintenance, there is no need to charge it or to place it in the fridge. After initially fitting it to your insulin pen with one of the supplied adaptors, simply use it as your pen cap. It fits most of the prefilled insulin pens. There is a VIVI Cap available for refillable insulin pens as well.
VIVI Cap doesn’t have to be placed in the fridge. The VIVI Cap patented CLICK-N-GO™ technology incorporates innovative space-grade insulation with a unique heat exchanger.It automatically absorbs the excess heat, releasing it to the environment when ambient temperature is normal. It can be placed in the fridge to accelerate the heat release, but without the insulin pen.
No, VIVI Cap does not have a rechargeable battery and does not depend on electrical power to function.The battery in the device runs the temperature sensor and the light indicator and with proper use, can last for many years.
VIVI Cap has successfully passed performance tests and the results were published in Expert Opinion on Drug Delivery 2017 Jun;14(6):709-714.VIVI Cap is FDA and CE Registered.
VIVI Cap has been registered by the FDA. Using a device that hasn’t been listed, cleared, or approved by the FDA as a medical device is extremely dangerous. The device may be ineffective at best or unsafe and cause harm to the user or client, at worst.
Yes! VIVI Cap is HSA and FSA eligible.
Unlike other devices, VIVI Cap does not need air flow to work properly.It is small and lightweight and can be carried together with your other stuff, in your purse or even in your pocket.
VIVI Cap protects the insulin from overheating or freezing from the moment you take it out of the refrigerator until the end of use, everyday for years. With every new pen you start to use, replace the pen cap with VIVI Cap. Just Click-n-GoTM no maintenance is required.
Insulin in use that is exposed to hot or freezing temperatures can be damaged and spoiled. Damaged insulin is not visible to the naked eye.
Insulin in use that is exposed to temperatures above 86° F or below freezing can be damaged and unsafe. This can result in fluctuating glucose levels and can be life threatening causing:
-Blood glucose fluctuations
-Increased insulin dosages
-Risk of hypoglycemia
UNOPENED insulin stored in the refrigerator is good until the expiration date printed on the insulin box. However, be aware that injecting refrigerated insulin can be very painful. Insulin in use should be kept at room temperature; 59 degrees F – 77 degrees F (15-25 degrees C] for 28 days. That’s why its important to protect your insulin with the VIVI Cap.
You can clean the exterior and interior of VIVI Cap by wiping it with a medical swab. When cleaning the interior, be careful not to tear off the internal temperature sensor (looks like a tiny black dot inside).
Only 2 oz (60g)! Easily fits in your pocket, purse or bag.
VIVI Cap’s smart design fits the following Pens.
NovoLog® | NovoLog® Mix | Levemir® | Victoza® | NovoRapid® | Insulin Aspart | Novolin® R
NovoLog® | NovoRapid® | Tresiba® (Degludec) | Fiasp® | Levemir® U-100 & U-200 | Saxenda® | Ryzodeg® | Xultophy® | Ozempic®
Humalog® | Humalog® U-100 & U-200 | Humalog® Jr | Humalog® Mix | Basaglar® | Humulin® Mix | Humulin® | Humalog® R U-500 | Lyumjev® U-100 & U-200 | Insulin Lispro U-100
Apidra® | Lantus® | Admelog® | Soliqua®
*Sorry, but it does not fit Toujeo®
Luxura® | Luxura HD® | Ergo II® | Savvio®
NovoPen 4® | NovoPen 5® | NovoPen Echo®
Medtronic® / Companion Medical
19481 SE 14th St.
Sammamish, WA 98075
+1 (800) 871-9923
Working Hours: 8am-5pm ET, Monday-Friday.
Please leave a message and we will get back during working hours.
Tel Aviv, Israel
64 Heh Be'Iyar