All of the VIVI devices utilize special insulation and a smart, patented material called PCM (Phase Change Material) that naturally manages heat on its own.

During Day Time

• The insulation blocks heat from getting in. 
• The PCM absorbs any extra heat, keeping your insulin at a safe temperature.

During Night Time

• The PCM releases the heat it absorbed during the day.
• That way, it's ready to absorb more heat again the next day.

Why It's So Smart:

• It regenerates itself every night automatically.
• You don’t need to do anything, no charging, no buttons, no replacing anything.
• It works for years on its own.

Yes, the temperature protection has been scientifically tested and validated in performance tests that were published in several journals of medicine such as Expert Opinion on Drug Delivery 2017 Jun;14(6):709-714. All VIVI devices are FDA and CE registered.

Temperature-sensitive medications exposed to excessive heat or freezing conditions may lose potency or even spoil. Damage is usually not visible to the naked eye. Reduced effectiveness can lead to suboptimal treatment outcomes and potential health risks.

Spoiled insulin, for example, can result in fluctuating glucose levels and can be life threatening causing: 
- Blood glucose fluctuations
- Increased insulin dosages
- Risk of hypoglycemia

No, VIVI devices don’t replace a refrigerator. They’re designed to keep in-use medications at room temperatures, protecting them from temperature excursions during daily use, travel, and real-world conditions.
Unopened medications should still be stored according to the manufacturer’s guidelines.

VIVI devices don’t require batteries, ice, refrigeration, or other maintenance.
Only VIVI Cap Smart requires charging its smart cover, and only about once a week, depending on usage.
Battery level is displayed on the device screen, and regular charging ensures uninterrupted tracking and connectivity.

The temperature protection does not need any maintenance, as it's designed to maintain safe storage temperatures autonomously and continuously, absorbing the excess heat, and releasing it to the environment when the ambient temperature is normal.

If desired, it may be placed in the refrigerator to accelerate heat release, but always without the medication inside.

The device screen shows the time since your last injection in days, hours, and minutes format.It also displays:
• Connectivity status
• Alert notifications
• Battery level
This gives you immediate visibility without any need to open the app.

Yes! VIVI Cap Smart can automatically detect pen use when the top cover is removed for at least 15 seconds and returned within 10 minutes.
If the top cover is removed for longer than 10 minutes, you can manually confirm the injection in the app. Automatic detection helps reduce logging errors and improve tracking adherence.

When paired and connected to the mobile app, VIVI Cap Smart allows you to:
• Log insulin and GLP-1 injections, both times and doses
• Record glucose readings
• Record meal information
• Monitor pen age and remaining volume
• View injection history by date
• Receive reminders and alerts
You can log data manually or use the voice recording feature for quick entry.

Yes, the Smart app supports multiple connected devices within one account.Each device can also be labeled and assigned to a specific medication type in the app. This makes it ideal for users managing more than one injectable medication.

No, VIVI Cap Smart is a monitoring and tracking tool, but it does not calculate insulin doses, recommend treatment changes, or replace glucose monitoring.

Always follow your healthcare provider’s instructions for medication dosing and diabetes management.

The VIVI Smart mobile app requires:
• iOS 10 or later, or Android 6 or later
• Bluetooth 4.0 or later
• Minimum 500 MB available storage
Bluetooth must be enabled to pair and synchronize data.

Yes! With an active Smart subscription, you can generate comprehensive PDF reports that include:
• Injection timing and dosage
• GLP 1 injection data
• Glucose readings
• Meal logs
Reports can be shared via email, messaging, file storage, or printed for clinic visits. The subscription also unlocks graphs, insights, customizable alerts, and historical trend analysis across different date ranges.

VIVI Cap Smart and VIVI Cap fit all insulin pens: Adlyxin, Apidra, Basaglar, Byetta, Fiasp, Humalog, Humulin, Insulatard, Lantus, Levemir, Lyumjev pen, Mylan, Norditropin, Novolin, Novomix, Novopen 6, Novorapid, Semglee, Soliqua, Tresiba, Trurapi Solostar etc.

Also fits weight loss medications: Ozempic®, Saxenda®, Victoza.

VIVI Med supports a wide range of medications, including insulin/medication vials (up to 2 can fit), biologics, GLP1s for weight loss, Humira, blood glucose test strips.
When using vials, if you have a single vial with you at a time, it's recommended to put a softening material, like fabric or foam, to reduce internal movement.

VIVI Epi fits EpiPen®, EpiPen Jr.® or generic Epipens made by Mylan Inc. a Viatris company, as well as Adrenaclick®, and other generic versions of EpiPen® (except Teva).

The VIVI Med can fit up to 2 vials.
If you have a single vial with you at a time, it's recommended to put a softening material, like fabric or foam, to reduce internal movement.

When the button at the bottom of the device is clicked, the green light is your reassurance that your insulin is currently safely stored at the correct temperature. The light should stay on for just a few seconds. enough time for you to observe the color of the indicator while preserving its battery life (lasting for years).

This function does not affect the self-regenerating temperature protection in any way.

Yes! All VIVI devices are eligible and approved for FSA / HSA expenses.
You can use your FSA/HSA credits to purchase without prior approval - just enter your card details at checkout.
Or you can apply to FSA/HSA to submit a claim.

VIVI devices are reusable and built for years of 24/7/365 use with durable, high-performance materials.

Each of the VIVI devices is compact, lightweight, and designed for everyday life.
They can be carried in your bag, backpack, purse, or travel case. They don’t require airflow or special positioning to function properly.
VIVI devices are not water resistant.

We're certain you'll love the quality of life VIVI devices can provide, which is why we provide a 30-day money back guarantee. We want you to be satisified with your device, so don't hesitate to contact our Customer Support and we'll do our best to resolve any issue. See our full Return Policy for more details.